Back to Top

(Online) Knowledge Management Training

This Knowledge Management (KM) online training course is a 6-week programme specifically designed for key personnel in NGOs, government, UN agencies and private sector organisations. You work from the comfort of your own home or office. Designed to fit around your schedule and allow you to learn when you learn best. You complete the paced course over 6 weeks with facilitated, scheduled live meetings, including four fixed date webinars. You will join a peer group of participants from different organisations and countries.

IMA International facilitators will guide and mentor your learning process, providing you with:

1. Practical exercises and reflection activities
2. 4 guided 90-minute group webinars (recordings made available)
3. Paired and peer group work
4. Presentations and video inputs
5. Written resources and links
6. Relevant case studies
7. Opportunity to apply KM and Knowledge Sharing (KS) tools in your workplace
8. User-friendly platform for accessing all materials, presentations and resources, sharing with your peer group and uploading your regular assignments to a dedicated portfolio
9. Scheduled access to mentors
10. Personalised mentoring session within 3 months after the course

How long: 6 week programme: 7 contact hours; 7 hours self-study and reflection; 7 hours peer and paired work; 7 hours pre and post course learning

For the course starting on the 12th of October the provisional dates of the webinars will be on the 13th & 26th of October and the 6th & 19th of November 2020, all at 9 am (BST).

A good internet connection is a requirement for this course

More dates will be added soon, please sign up for our online learning updates to receive notifications.

Duration: 6 weeks

Application Deadline
12 Oct 20-20 Nov 20
09 Oct 20
£1250 (excl. VAT)
16 Nov 20-25 Dec 20
13 Nov 20
£1250 (excl. VAT)

The price of the course excludes VAT which may be added depending on where you live and status of organisation.

Why choose this course

Find out how your organisation can learn from its people and its experiences to become more innovative, responsive and strategic:

- develop a culture that harnesses the know-how and experience of your people

- make knowledge accessible to everyone who needs it, by building KS into everyday operations

- use Knowledge Management to achieve and support your strategic objectives

Factsheet Image

What you will learn

Module 1: KM Fundamentals
Module 2: Making a case for KM
Module 3: Realising KM
Module 4: KM Environment
Module 5: KM Assessments
Module 6: Feedback
Module 7: Learning from failure
Module 8: Documentation and lessons learned
Module 9: Existing KS opportunities
Module 10: KS Methods
Module 11: KS Tools
Module 12: KM Strategy

Factsheet Image

Unlock insights in your organisation

Watch this video to find out more from course facilitators, Silvia Capezzuoli and Ruth Jolly.


Module 1:
Clarify key KM concepts and definitions

Module 2:
Articulate the costs of disregarding KM and the benefits of practising KM

Module 3:
Identify key elements for KM and KS adoption

Module 4:
Explore how to develop a conducive environment for knowledge sharing

Module 5:
Familiarise yourself with KM assessments and learn how to make the best use of them

Module 6:
Examine supply and demand within the broader notion of feedback

Module 7:
Discuss how to encourage a culture of sharing mistakes for overall improvement

Module 8:
Clarify how to capture and generate meaningful lessons learned

Module 9:
Identify existing KS opportunities in your organisation

Module 10:
Explore how to maximise knowledge champions, Communities of Practice and elements of Human Resources

Module 11:
Familiarise yourself with KS tools: including After Action Review, Retrospect, Peer Assist and Expertise Locator

Module 12:
Develop, validate and present a KM strategy for your working context

What happens if I can’t complete the course?
IMA will discuss options on a case by case basis.

How do I call in to the webinars?
We use Zoom for the webinars. You can find the Zoom link to all webinars on the community area and you will get an email notification.

What if I can’t make the webinars?
Please do your utmost to join every webinar. The 4 webinars are an integral part of the course. If, for some reason you cannot make it, webinars are recorded.

What if I can’t make peer/ buddy calls?
Please re-arrange with your buddy to actually have the call; if you miss the peer group call ensure you link up with one participant who did attend to get briefed.

What if I have questions – on content? on process? on tech?
Contact for all content and process questions
Contact for all tech questions
We will respond as soon as possible.

Will I get certification?
You will receive a certificate on completion of the course, having fulfilled all the course requirements.

Who are the other participants on my course?
Our participants are from public sector, INGOs, UN agencies, academia and the private sector. All are development practitioners- like yourself.

How long is the whole course?
The course is 4 weeks long.

How much time do I need to put in?
This 4-week course, including the post-course 1-to-1 mentoring session, totals approximately 28 hours of work. You need to commit to: 7 contact hours; 7 hours self-study and reflection; 7 hours peer and paired work; and 7 hours pre- and post-course learning.

How can I prepare myself to get the most out the course?
Engage with pre-course preparation; have an introduction call with your course facilitators before the course starts; download the participant handbook and look through available resources; dedicate time to pace yourself through the modules; give time and attention for the exercises in each module; do the regular journaling and reflection; focus and dedicate time to the live webinar sessions, as well as the buddy conversations and the peer group sessions; engage with course participants using the course community area/FB and WhatsApp.

Are there accommodations for HOH/deaf/blind or English-not-first-language participants?
Most of the course is simultaneously visual and audio. Language level is designed for an international audience.

How much do I mix with fellow participants?
During the 4 week course, you will work in a buddy pair at regular intervals and as a larger peer group. You’ll need to collaborate to agree suitable times for such exchanges. These meetings represent a quarter of your total course time.

Will we work with case studies?
Yes, there are 8 real, relevant case studies from a range of different organisations, for your reference and use.

Contact us today