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Our facilitation


On this page we answer the question, what is Facilitation? We also explain why we think it’s important and our approach.





Facilitation is the conscious process of assisting a group to successfully achieve its task. This involves reflection, learning and creativity through the safe expression of opinions, views and perspectives. We recognise that sometimes organisations need to bring in an external facilitator as a neutral person to help move a process forward, be it challenging, stalled or working well.  





As external facilitators, we can actively support and engage with an organisational/ group process, working with the values which we believe in. There will be times when internal organisational conflicts, frustrations and general dissatisfaction project onto us. We are aware that we may become lightning conductors for unclaimed energy at work in an organisation. It is our responsibility to be on the alert and name projections as they occur.  We can play a much needed critical role, allowing tensions to diffuse and ensuring that boundaries are respected.





When we are aware of whose knowledge counts in any social/organisational processes we are in a better position to understand the power relations that we all unconsciously produce and/or reproduce. This awareness helps to see that truth and objectivity are more relative and context-dependent than we thought.






Organisations invite us in to facilitate processes such as:

  • strategic thinking and planning
  • programme and project development
  • team development
  • group coaching
  • leadership development
  • participatory action research
  • monitoring and evaluation systems and processes
  • development of regional training teams
  • action learning









“From the first day we felt like we really know ourselves, the facilitation approach really helped us to interact quickly, learning by practicing”.

Sandrine Mefire Njifakue, UN Coordination Analyst & UNCT SDG's focal point, United Nations Cameroon